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Buyer Success Tales – 12 months in Assessment


Did you miss a few of the nice monetary providers buyer success tales Cisco produced in 2023? These tales are a testomony to shoppers reaching their targets with Cisco at their aspect. The tales reduce throughout establishments, large and small, geographies and architectures.

Under is a brief abstract of all the brand new 2023 monetary providers buyer success tales. If you wish to be taught extra about them, then click on the title to learn the total story. These are in English however often we do have tales translated into different languages or accomplished in one other language solely. Additionally at Cisco conferences and occasions we frequently have clients current however sadly more often than not these shows are usually not became formal buyer tales, however alas we’ve got the next new 11 tales from 2023.

 

2023 Monetary Providers Buyer Success Tales

How Deutsche Börse Is Remodeling Its Digital Future

Resolution: ThousandEyes

Deutsche Börse Group, a world alternate group, manages round 150 IT purposes masking your entire monetary market transaction course of. In the course of the COVID-19 pandemic, they utilized ThousandEyes to establish person connectivity points for distant staff and resolve denial-of-service assaults. As a pioneer of digital transformation, the corporate is shifting extra enterprise processes to the cloud, aiming to be among the many first European firms to have a core monetary system cloud-based.

 

Banco Millennium Atlântico: charts new digital path with Cisco HyperFlex Techniques

Resolution: HyperFlex

To realize its digital technique, Banco Millennium Atlântico changed their legacy infrastructure with Cisco HyperFlex Techniques, considerably bettering administration, safety, flexibility, and scalability. The change allowed ATLANTICO to consolidate servers and racks, saving prices and house, whereas additionally enhancing efficiency and redundancy throughout their information facilities. This simplification allowed employees to give attention to strategic initiatives like utility improvement and cloud operations, and enabled the creation of a non-public cloud with self-service capabilities.

 

FAB: Enhancing availability and efficiency of customer-facing purposes with Cisco Full-Stack Observability (FSO)

Resolution: Full-Stack Observability

First Abu Dhabi Financial institution (FAB), the UAE’s largest financial institution, prioritizes customer-focused providers and progress. FAB launched into a digital transformation, leveraging Cisco’s AppDynamics and ThousandEyes to watch 180+ purposes, considerably boosting service availability and decreasing downtime. Their shift in direction of a DevOps mindset goals to reinforce buyer experiences additional, emphasizing proactive monitoring and fostering a tradition of steady enchancment.

 

BNP Paribas Private Finance brings monetary desires to life

Resolution: AppDynamics

BNP Paribas Private Finance has improved its customer support high quality through the use of Cisco AppDynamics to watch and optimize its mortgage utility course of. The answer gives visibility throughout greater than 50 IT workflows, permitting the staff to establish and resolve points 5 instances quicker than earlier than. Consequently, the financial institution can preserve its normal of processing and responding to each buyer’s request in 30 seconds or much less, even throughout peak demand durations like Black Friday.

 

PREMIER Bankcard invests in distinctive customer support and on-line expertise

Resolution: AppDynamics

First PREMIER Financial institution partnered with AppDynamics and Xigent to watch their banking and company web sites and troubleshoot on-line, cellular, and call-center experiences. This initiative has resulted in improved visibility of IT efficiency and faster drawback decision, reworking their IT operations. Notably, it has additionally led to enhancements within the financial institution’s web site, name facilities, and the profitable relaunch of its cellular app. Shifting ahead, PREMIER plans to increase this visibility to its cloud setting.

 

AIA Makes Hybrid Work Attainable

Resolution: IP telephony

AIA China, with workplaces throughout the nation, switched to IP telephony from conventional telephone programs for cost-effective communication. Initially, they confronted points with outdated software program and gradual updates from a unique vendor. Evaluating their wants, they turned to Cisco for cutting-edge, repeatedly up to date expertise and improved assist. The transition to Cisco additionally considerably decreased prices. Amid pandemic-induced distant work, the Cisco answer helps a versatile hybrid mannequin, enhancing person expertise and additional saving prices, prompting consideration of everlasting hybrid work.

 

How NEXT Insurance coverage Discovered the Greatest Strategy to Preserve Tempo with the Fashionable Work Atmosphere

Resolution: Meraki

NEXT Insurance coverage, a number one digital insurtech firm, enhanced its IT infrastructure by integrating Cisco Meraki, overcoming points with gradual Wi-Fi connectivity. The expertise supplied secure wi-fi connections, distant upkeep capabilities, improved safety, and considerably decreased in-office web connection points. The flexibility to carry out distant upkeep saved 1000’s of hours, and the system’s stability improved productiveness and worker satisfaction.

 

Embracing hybrid transformation throughout a rising enterprise

Resolution: Webex suite

Broadridge, a worldwide fintech supplier, has streamlined its hybrid work transformation utilizing the Webex Suite to create a remote-first work setting. This has enabled seamless collaboration, improved person experiences, and important price financial savings. The corporate additionally leverages Webex’s synthetic intelligence capabilities for real-time language translation, enhancing variety, fairness, and inclusion. With the assistance of Webex Management Hub, Broadridge can monitor system efficiency and supply beneficial metrics to its management staff.

 

JazzCash transforms digital monetary platform expertise with Cisco AppDynamics

Resolution: AppDynamics

JazzCash, Pakistan’s largest digital pockets, makes use of Cisco AppDynamics to watch its providers. The observability answer permits JazzCash to investigate information throughout its whole stack, bettering person expertise and enterprise efficiency. It helps the corporate establish patterns, developments, and anomalies, enabling fast situation decision. Moreover, the software permits JazzCash to trace end-user journeys and develop new affords and promotions. Consequently, JazzCash has not skilled any glitches and downtime has been just about eradicated.

 

Guaranteeing availability and high quality of monetary providers with AppDynamics

Resolution: AppDynamics

Mitsubishi UFJ NICOS has improved its customer-facing utility efficiency and automatic reporting processes utilizing AppDynamics. The answer permits the corporate to simply monitor utility efficiency, analyze efficiency points, and handle system operations extra successfully. By offering real-time visibility into utility efficiency, the system has streamlined collaboration between the operation and improvement groups. The corporate plans to additional develop the usage of AppDynamics to achieve extra insights into customer support utilization and enterprise impacts.

 

Serving to a number one UK financial institution combine Fb Messenger into its buyer contact technique

Resolution: Webex CPaaS

This UK Excessive Road financial institution wished to include Fb Messenger into their contact middle’s buyer assist technique because the buyer expertise journey by the contact middle was pivotal. Webex CPaaS options helped cut back name quantity and improve optimistic suggestions all whereas permitting clients to get on the spot assist by one in every of their favourite messaging channels.

 

There’s extra to buyer tales

For all of the monetary providers buyer tales plus different industries take a look at the full buyer story itemizing.  Additionally view these tales in utility within the Cisco Portfolio Explorer to assist use circumstances.

In case your establishment feels invigorated to share how a Cisco expertise has improved your enterprise then attain out to your account supervisor or accomplice to get into contact with us about buyer success story choices.

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